CASE MANAGEMENT is primarily used for the provision of services to individuals who have a disability which prevents them from being an independent member of the community.  Organisations use Case Management models because they have found Case Management to be an effective means for delivering service, measurable accountability and cost effectiveness.  


Usually a Case Management Plan is created in collaboration with client, family, service organisations and the Case Manager.  Case Management plans need to be specific to the individual client requiring services to provide them with a greater quality of life and independence.  When developing a Case Management plan it is important to make an overall map of the persons living conditions and to identify areas of the client’s life which needs to be addressed eg housing, access to transport, employment and community involvement.

Part of the process of developing a Case Management Plan is assessing to what level the Case Manager needs to assume control.  Case Management consists of setting goals and outcomes.  These are usually put into two categories, short term and long term goal and there needs to be agreement from all appropriate parties before the plan can progress.  Case Managers can be monitors for service equality by assessing if goals set in Case Management Plans are achieved or not.


The importance of liaising with client’s family or persons providing ongoing support to the client cannot be overlooked.  Although these people may not be classified as the client’s guardian, if the client relies on their support their understanding of the process of Case Management needs to be clear.  This of course must be performed in consultation with the client remembering confidentiality and the client’s right to confidentiality.

We have well established working partnerships with NDIS, Disability Services (State Government), Centrelink Disability Officers and general staff; all Job Network providers, Interagency forums, Acquired Brain Injury Networks, local high schools; The Polytechnic Disability Program, and Anglicare.  We access specialised counselling services such as Family Planning, Drug and Alcohol, Anger Management, Self Esteem building, for clients needing these services.

The Directors and staff of TRS Rehab have extensive experience both in Tasmania and Western Australia working with people with disabilities and disadvantaged youth to achieve life goals including moving into the community, increasing independence and gaining employment.

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